Most deep-discount retailers have an "all sales are final" approach to customer returns. At backdropsource.com.au, we offer you the option of returning items that don't meet your needs.
Here is our return policy:
You can return most items sold by backdropsource.com.au within 20 days from the ship date.
To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap for Book, Music, and Video products). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return.
Your refund will be the purchase price of the item, less the original shipping fee and less a restocking fee of 10% per-item Customers who paid for their item.
Call us at (07) 3053 8668 and you will receive a RMA number. Please return the goods with the RMA number clearly mentioned. Package it well and send it to the address given to you when you call to get the RMA number.